Managing Customer Support in Giveaway Gator

This guide will walk you through managing customer inquiries and checking entries in the app. Follow these steps to ensure everything runs smoothly:

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How do I find active promotions?

Navigate to the Giveaway Gator app from your Shopify dashboard. Once it loads, you’ll see a list of all your active promotions.

How can I look up a customer’s entry?

• In the app, go to the title of the promotion you want to manage.
• Click the Entries button.
• Use the search bar to look up the customer by their email address or order number.
• Select the relevant order to view details, including:
  • Order number and date.
  • The amount purchased.
  • Their total entries for the order and any additional bonuses.

Where can I see bonus entries?

If the customer earned bonuses, such as for using a discount code or meeting an order threshold, these will be listed under their order details. For example:

• An Order Bonus might be awarded for orders over a certain amount (e.g., 250 bonus entries for spending $50 or more).
• A Discount Code Bonus applies if the customer used an eligible promo code.

What should I do if a customer’s entries seem incorrect?

Use the Resync button available in the app. This will update the customer’s entries to match the most recent data from the promotion settings.