Overview

Click on any question to jump to the answer:

1. How are entries calculated?
2. Do entries update automatically when an order is updated?
3. Does Giveaway Gator work with post-purchase upsells?
4. How can customers check their entries?
5. Do orders from TikTok/Meta Shop and other order import apps work with Giveaway Gator?
6. Can I manually add entries?
7. Why don’t I see my mail-in entries on the Check Your Entries page?
8. If an item is cancelled due to an inventory error, does the customer keep their giveaway entries?

How Are Entries Calculated?

1. Base Entries

   Determined by the dollar-per-entry setting (e.g., $1/entry).

2. Product Bonuses (applied in this order):

   • Product Bonus Periods – Highest priority.
   • Shop-Wide Product Bonuses – Medium priority.
   • Promotion Default Multiplier – Lowest priority.

3. Order Bonuses (applied in this order):

   • Time-Period Order Bonuses – Higher priority.
   • Promotion-Wide Order Bonuses – Lower priority.

4. Discount Code Bonuses

   Applied as the final bonus layer.

5. Order Multiplier Products

   Applied as the final multiplier.

Do Entries Update Automatically When an Order is Updated?

Yes! Anytime an order is updated (e.g., items, discounts, customer details), Giveaway Gator will automatically sync and recalculate the entries.

Does Giveaway Gator Work with Post-Purchase Upsells?

Absolutely! This is where the Order Multiplier shines. Any product added to an order through a post-purchase app will automatically trigger a quick recalculation of entries.

How Can Customers Check Their Entries?

You can easily create a self-service “Check Your Entries” page using our Entry Checker app block. Customers can search for their entries using their order number, phone number, or email address.

Do Orders from TikTok/Meta Shop and Other Import Apps Work with Giveaway Gator?